{"id":1680,"date":"2026-03-02T16:18:28","date_gmt":"2026-03-02T15:18:28","guid":{"rendered":"https:\/\/elm-formaction.fr\/?page_id=1680"},"modified":"2026-03-02T16:28:55","modified_gmt":"2026-03-02T15:28:55","slug":"retours-remboursements","status":"publish","type":"page","link":"https:\/\/elm-formaction.fr\/index.php\/retours-remboursements\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1680\" class=\"elementor elementor-1680\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7167b7f1 e-flex e-con-boxed e-con e-parent\" data-id=\"7167b7f1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7d4ee39d e-con-full e-flex e-con e-child\" data-id=\"7d4ee39d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-490a23fa e-con-full e-flex e-con e-child\" data-id=\"490a23fa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-332593f6 elementor-widget elementor-widget-heading\" data-id=\"332593f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de retours et de remboursements <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-554b6fed elementor-widget elementor-widget-text-editor\" data-id=\"554b6fed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Politique de retours et de remboursements<\/strong><\/p><p><strong>\u00a0<\/strong><\/p><ol><li><span style=\"text-decoration: underline;\"><strong> Champ d\u2019application.<\/strong><\/span><\/li><\/ol><p>\u00a0<\/p><p>La pr\u00e9sente politique de retours et de remboursements s\u2019applique \u00e0 l\u2019ensemble des produits vendus sur le site ELM Formaction, \u00e0 destination de clients particuliers et professionnels.<\/p><ol start=\"2\"><li><span style=\"text-decoration: underline;\"><strong> Droit de r\u00e9tractation (Clients particuliers).<\/strong><\/span><\/li><\/ol><p>\u00a0<\/p><p>Conform\u00e9ment aux articles L221-18 et suivants du Code de la consommation, le client particulier dispose d\u2019un d\u00e9lai de <strong>14 jours calendaires<\/strong> \u00e0 compter de la r\u00e9ception du produit pour exercer son droit de r\u00e9tractation, sans avoir \u00e0 motiver sa d\u00e9cision.<\/p><p>Pour exercer ce droit, le client doit adresser une demande \u00e9crite par email \u00e0 l\u2019adresse indiqu\u00e9e dans les mentions l\u00e9gales.<\/p><p>Les produits doivent \u00eatre retourn\u00e9s :<\/p><ul><li>Dans leur \u00e9tat d\u2019origine<\/li><li>Complets<\/li><li>Non utilis\u00e9s<\/li><li>Dans leur emballage d\u2019origine<\/li><\/ul><ol start=\"3\"><li><span style=\"text-decoration: underline;\"><strong> Produits exclus du droit de r\u00e9tractation.<\/strong><\/span><\/li><\/ol><p>\u00a0<\/p><p>Conform\u00e9ment \u00e0 la r\u00e9glementation en vigueur, le droit de r\u00e9tractation ne peut \u00eatre exerc\u00e9 pour :<\/p><ul><li>Les produits personnalis\u00e9s<\/li><li>Les produits ouverts ne pouvant \u00eatre retourn\u00e9s pour des raisons d\u2019hygi\u00e8ne ou de s\u00e9curit\u00e9<\/li><li>Les contenus num\u00e9riques fournis apr\u00e8s t\u00e9l\u00e9chargement ou activation<\/li><\/ul><ol start=\"4\"><li><span style=\"text-decoration: underline;\"><strong> Modalit\u00e9s de retour.<\/strong><\/span><\/li><\/ol><p>Les frais de retour sont \u00e0 la charge du client, sauf en cas d\u2019erreur imputable \u00e0 ELM Formaction.<\/p><p>Le retour doit \u00eatre effectu\u00e9 dans un d\u00e9lai maximum de 14 jours suivant la notification de r\u00e9tractation.<\/p><p>L\u2019adresse de retour est communiqu\u00e9e au client lors de la demande.<\/p><ol start=\"5\"><li><span style=\"text-decoration: underline;\"><strong> Remboursement.<\/strong><\/span><\/li><\/ol><p>Le remboursement intervient dans un d\u00e9lai maximum de <strong>14 jours<\/strong> \u00e0 compter de la r\u00e9ception des produits retourn\u00e9s ou de la preuve d\u2019exp\u00e9dition.<\/p><p>Le remboursement est effectu\u00e9 via le m\u00eame moyen de paiement que celui utilis\u00e9 lors de la commande, sauf accord contraire.<\/p><ol start=\"6\"><li><strong><span style=\"text-decoration: underline;\"> Produits d\u00e9fectueux ou erreur de commande<\/span>.<\/strong><\/li><\/ol><p>En cas de produit d\u00e9fectueux ou d\u2019erreur dans la commande :<\/p><ul><li>Le client doit contacter le service client dans un d\u00e9lai de 48 heures apr\u00e8s r\u00e9ception<\/li><li>Une preuve (photo) pourra \u00eatre demand\u00e9e<\/li><li>Les frais de retour seront pris en charge par ELM Formaction<\/li><\/ul><ol start=\"7\"><li><span style=\"text-decoration: underline;\"><strong> Contact.<\/strong><\/span><\/li><\/ol><p>Pour toute question relative aux retours et remboursements, le client peut contacter :<\/p><p>ELM Formaction<br \/>Email : contact@elm-formaction.fr<br \/>T\u00e9l\u00e9phone : 06.03.49.30.22<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7736c014 e-con-full e-flex e-con e-child\" data-id=\"7736c014\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62e9c800 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"62e9c800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34ac05e7 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"34ac05e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Politique de retours et remboursements<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b832c33 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3b832c33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/elm-formaction.fr\/wp-content\/uploads\/2026\/03\/Politique-de-retours-et-de-remboursements.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-file-download\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 136V0H24C10.7 0 0 10.7 0 24v464c0 13.3 10.7 24 24 24h336c13.3 0 24-10.7 24-24V160H248c-13.2 0-24-10.8-24-24zm76.45 211.36l-96.42 95.7c-6.65 6.61-17.39 6.61-24.04 0l-96.42-95.7C73.42 337.29 80.54 320 94.82 320H160v-80c0-8.84 7.16-16 16-16h32c8.84 0 16 7.16 16 16v80h65.18c14.28 0 21.4 17.29 11.27 27.36zM377 105L279.1 7c-4.5-4.5-10.6-7-17-7H256v128h128v-6.1c0-6.3-2.5-12.4-7-16.9z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger la politique de retours et de remboursements<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e7e5b80 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3e7e5b80\" data-element_type=\"widget\" data-e-type=\"widget\" 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Droit de r\u00e9tractation (Clients particuliers). \u00a0 Conform\u00e9ment aux articles L221-18 et suivants du [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2756,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1680","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retours et remboursements | ELM Formaction<\/title>\n<meta name=\"description\" content=\"Consultez la politique de retours et de remboursements d\u2019ELM Formaction : conditions, modalit\u00e9s de remboursement et proc\u00e9dure de retour.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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